FAQ

Her are a few of the frequently asked questions . To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at jacksforwomen@btinternet.com

Q. When will my order be despatched?

A. Processing Time - We aim to dispatch your order within 1-2 working day via Royal Mail

We do not ship on weekends or bank holidays 

Q. Do you ship to all countries?

A. No we only ship to addresses within the UK

Q. Do you have any physical shops?

A. Yes we have a shop in Market Harborough, where you will find all of our collections and we are very focused on our one to one customer service.  If you are looking for an outfit for a special occasion, a visit to our shop once we are allowed to re open our doors is a must!

Q. What should I do if I receive an incorrect or faulty item?

A. We’re sorry to hear that you’ve received an incorrect or faulty item. So that we can get this sorted for you, please drop us a message within 14 days of delivery with the following info-

Your Name -

Your order number-

Picture of the fault / incorrect item -

Q. Who can i contact if I have a problem with my order?

A. All enquires can be forwarded to jacksforwomen@btinternet.com

Q. We gladly accept returns

A. Contact us within 14 days of delivery. This 14 day window begins after an order has arrived with the customer, please contact us if you have any problems with your order.

Conditions of return

  • Buyers are responsible for return shipping costs, if the item is not returned in it’s original condition, the buyer is responsible for any loss of value.
  • All products must be returned unworn and in the same packaging they arrived in.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and special events.